General Questions
- What is Diginotary?
Diginotary is a platform that allows users to upload documents and connect with notaries for online notarization. - What is online notarization?
Online notarization allows notaries to notarize documents electronically via audio-video technology, making the process remote and convenient. - Is Diginotary available in all states?
Diginotary operates in states where remote online notarization (RON) is legal. Please check your state’s regulations for RON. - How does Diginotary work?
Users upload documents, find a notary, and complete the notarization via video conferencing with the notary. - What types of documents can be notarized?
Diginotary can notarize a wide range of documents, including affidavits, contracts, power of attorney, and real estate documents. - Is online notarization legally valid?
Yes, online notarization is legally valid in states where it is authorized. Notarizations performed on Diginotary meet the legal requirements for remote notarization. - Do I need an account to use Diginotary?
Yes, you need to create an account to use Diginotary’s services. - How do I create an account?
You can sign up on the Diginotary platform by providing your email address and creating a password. - What are the system requirements for online notarization?
You need a computer or smartphone with a camera, microphone, and a stable internet connection to complete the process. - How do I upload a document?
After creating an account, you can easily upload documents in PDF format by clicking on the “Upload Document” button. - Can I use Diginotary on mobile devices?
Yes, Diginotary is mobile-friendly and can be accessed via any smartphone or tablet. - Is there a mobile app for Diginotary?
Currently, Diginotary can be accessed via web browsers on mobile devices. A dedicated mobile app is under development. - What types of notaries are available on Diginotary?
Diginotary connects users with licensed notaries public who are authorized to perform remote online notarizations. - How do I find a notary on Diginotary?
After uploading your document, Diginotary will match you with a notary available to complete your notarization. - Can I choose my notary?
You can either be automatically matched with a notary or select from a list of available notaries based on their availability.
Security and Privacy
- Is my information secure on Diginotary?
Yes, Diginotary uses encryption to protect your documents and personal information. - How does Diginotary verify my identity?
Diginotary uses identity verification processes, including knowledge-based authentication (KBA) and credential analysis. - Are my notarized documents stored on Diginotary?
Yes, notarized documents are stored securely on the platform, and you can access them anytime through your account. - Who has access to my documents?
Only you, the notary, and any authorized parties have access to your documents. - Can I delete my documents from Diginotary after notarization?
Yes, you can delete your documents after notarization, but we recommend keeping a copy for future reference. - Does Diginotary comply with state and federal regulations?
Yes, Diginotary complies with state and federal regulations for remote online notarization. - Are notarizations recorded?
Yes, the video session is recorded as part of the legal requirements for remote online notarization. - How long are the video recordings stored?
Video recordings are stored for a minimum of 5 years, as required by law. - Can I request a copy of the video recording?
Yes, you can request a copy of the video recording through your account. - Does Diginotary share my personal information with third parties?
Diginotary does not share your personal information with third parties without your consent, except as required by law.
Payment and Pricing
- How much does it cost to notarize a document on Diginotary?
Pricing varies depending on the type of document and state. Typical fees range from $15 to $100 per notarization. - Are there any hidden fees?
No, Diginotary is transparent about its fees, and there are no hidden charges. - How do I pay for the notarization service?
You can pay using a credit card, debit card, or other payment methods supported by Diginotary. - Is there a free trial for Diginotary?
Currently, Diginotary does not offer a free trial. However, promotions and discounts may be available periodically. - Can I get a refund if I’m not satisfied with the service?
Refunds are provided in cases where notarization could not be completed due to technical issues or notary availability. - Do I have to pay before finding a notary?
No, you only pay after selecting a notary and completing the notarization process. - Can I pay for multiple notarizations at once?
Yes, Diginotary allows you to bundle multiple notarizations into a single payment if necessary. - What payment methods are supported?
Diginotary accepts major credit cards, debit cards, and digital wallets. - Do you offer discounts for bulk notarizations?
Yes, we offer discounts for businesses or individuals who need bulk notarizations. - Is there a fee for canceling a notarization session?
You can cancel a notarization session without a fee if done before the session begins. Afterward, a partial fee may apply.
Notary-Specific Questions
- How do I become a notary on Diginotary?
You can apply to become a notary on Diginotary by submitting your notary commission and credentials through the platform. - Is there a fee to become a notary on Diginotary?
There is no fee to sign up as a notary on Diginotary, but a commission fee is deducted from each transaction. - What are the requirements to be a notary on Diginotary?
Notaries must be licensed, commissioned in a state that allows RON, and have the necessary technology for online notarization. - How much can I earn as a notary on Diginotary?
Earnings depend on the number of notarizations you perform. Notaries can earn between $15 to $100 per notarization. - Do I need special software to work as a notary on Diginotary?
No special software is needed beyond a computer or smartphone with a camera, microphone, and internet access. - How do I receive payments as a notary?
Notaries are paid via direct deposit or other payment methods after successfully completing a notarization session. - How often will I be paid?
Payments are typically processed weekly, depending on the volume of notarizations completed. - Can I set my availability as a notary?
Yes, notaries on Diginotary can set their own schedules and availability. - Do I have to notarize all types of documents?
No, you can choose which types of documents you are willing to notarize based on your expertise and preference. - What should I do if there’s a technical issue during a notarization session?
If you experience technical issues, you can reschedule the session or contact Diginotary support for assistance. - Can I work from any state as a notary?
You must be commissioned in a state that allows remote online notarization to work on Diginotary.
Technical Support and Troubleshooting
- What do I do if my video connection fails during the notarization?
If your video connection fails, you can reconnect or reschedule the session. Diginotary support is available to help. - What formats are supported for document uploads?
Diginotary supports PDF and some image formats for document uploads. - How can I troubleshoot identity verification issues?
If you’re having trouble with identity verification, ensure you enter correct information, use a valid government-issued ID, and have a stable internet connection. Contact support if the issue persists. - Why isn’t my document uploading?
Ensure your document is in PDF format and under the file size limit. Try re-uploading or using a different device if the issue continues. - What do I do if the video quality is poor?
Check your internet connection and ensure your camera is working properly. You can also reduce other internet usage to improve bandwidth. - Can I use Diginotary on my internet browser?
Yes, Diginotary supports all major browsers, including Chrome, Firefox, Safari, and Edge. Ensure your browser is up-to-date. - What do I do if my session gets interrupted?
If the session is interrupted, you can reconnect or reschedule. Contact customer support for further assistance. - What if my notary does not show up?
If your notary fails to join the session, you can reschedule or be matched with a new notary. - How do I reschedule a notarization session?
You can reschedule a session from your account dashboard or by contacting your notary. - What should I do if my payment fails?
Check that your payment details are correct and your account has sufficient funds. If the issue persists, contact your bank or Diginotary support. - What if I can’t access my account?
Use the “Forgot Password” feature to reset your password. If you still can’t access it, contact support for help. - How can I contact customer support?
You can contact Diginotary support via email, live chat, or phone, available on the website.
Legal and Regulatory Questions
- Are online notarizations accepted by courts?
Yes, as long as the notarization meets legal requirements, it is accepted in courts within states that allow RON. - What laws govern online notarization?
Online notarization is governed by state-specific laws, including RON statutes and the Uniform Electronic Transactions Act (UETA). - Does Diginotary comply with the eSign Act?
Yes, Diginotary complies with the federal eSign Act, which recognizes the legal validity of electronic signatures. - Can notarizations be performed for out-of-state documents?
Yes, you can notarize out-of-state documents as long as the notary is licensed in a state where RON is allowed. - Can Diginotary be used for international documents?
Diginotary can notarize documents for use abroad, but you should verify whether the receiving country accepts online notarizations. - Can I notarize documents for family members?
In many states, notaries are prohibited from notarizing documents for immediate family members. Check your state’s regulations. - Are notarized documents legally binding across states?
Yes, notarized documents are legally binding across states that recognize online notarization. - What types of ID are accepted for identity verification?
Valid government-issued photo IDs, such as a driver’s license or passport, are required for identity verification. - Can I notarize real estate documents on Diginotary?
Yes, Diginotary supports the notarization of real estate documents, including deeds, mortgages, and title transfers. - What happens if I fail identity verification?
If you fail identity verification, you may be asked to try again or provide additional identification documents. - How do I ensure my document meets notarization requirements?
Check your state’s legal requirements for notarization, or consult with a notary on Diginotary before proceeding. - Can I notarize a document with multiple signers?
Yes, Diginotary supports documents with multiple signers, provided each signer completes the identity verification process. - Are electronic signatures legal on Diginotary?
Yes, electronic signatures are legally valid and recognized under the eSign Act. - Can I use Diginotary for business or corporate documents?
Yes, Diginotary can be used for a variety of business and corporate documents, such as contracts and agreements. - Can a power of attorney be notarized online?
Yes, powers of attorney can be notarized online, as long as the state allows remote notarization for such documents. - Can I notarize a will on Diginotary?
Some states allow wills to be notarized online, but it’s important to verify whether your state requires in-person witnesses.
Specific Use Cases
- Can I use Diginotary for legal affidavits?
Yes, legal affidavits can be notarized through Diginotary. - Can I notarize adoption documents on Diginotary?
Yes, adoption documents can be notarized remotely, as long as the governing jurisdiction accepts online notarizations. - Can I notarize documents related to my business?
Yes, business-related documents such as contracts and agreements can be notarized through Diginotary. - Can I use Diginotary for immigration documents?
Diginotary can notarize certain immigration-related documents, but you should verify with the relevant immigration authority. - Can loan documents be notarized online?
Yes, loan documents, including mortgage and refinance paperwork, can be notarized on Diginotary. - Can divorce documents be notarized through Diginotary?
Yes, Diginotary can be used to notarize divorce agreements and other related documents. - Can I notarize school forms or permissions?
Yes, school forms such as permission slips and affidavits can be notarized remotely. - Can healthcare directives be notarized on Diginotary?
Yes, healthcare documents can be notarized on Diginotary but the regulations may vary by state. - Can Diginotary help with Apostille services?
Currently, Diginotary does not offer Apostille services. You’ll need to handle Apostille separately.
User Account and Setup
- How do I create an account?
Visit the Diginotary website or app and sign up by providing basic information like name, email, and password. - Do I need to verify my identity?
Yes, identity verification is required to ensure the integrity of the notarization process. - What forms of ID are accepted?
Most government-issued IDs are accepted, including driver’s licenses, passports, and national ID cards. - Can I use Diginotary on a mobile device?
Yes, Diginotary is available on both desktop and mobile platforms. - What browsers are supported for using Diginotary?
Diginotary works on most modern browsers such as Chrome, Firefox, Edge, and Safari. - Can I use Diginotary internationally?
Yes, as long as remote notarization is legal in your location and the notary you select can operate in your country. - Is there an app for Diginotary?
Yes, Diginotary offers both iOS and Android apps for convenient mobile use. - Can I link multiple email addresses to my Diginotary account?
Currently, Diginotary only supports one email address per account. - Can I update my personal information after creating an account?
Yes, you can update your personal details in your account settings. - Is two-factor authentication (2FA) available?
Yes, Diginotary offers 2FA for enhanced account security.
Document Upload and Preparation
- What file formats are supported for document upload?
Diginotary supports PDF, DOCX, and various image formats (e.g., JPEG, PNG). - Is there a limit on the file size I can upload?
Yes, the maximum file size for uploads is 25 MB per document. - Can I upload multiple documents for notarization in one session?
Yes, you can upload multiple documents and have them notarized in a single session. - Can I add annotations to the document before notarization?
Yes, Diginotary allows you to add annotations or signatures before meeting with the notary. - Do I need to print the document for notarization?
No, you do not need to print the document. The notarization happens electronically. - Can I add my signature electronically before meeting with the notary?
Yes, you can add an electronic signature to the document before the notarization session. - What happens if I need to make changes to the document after uploading?
You can re-upload the corrected document before starting the notarization session. - Is there an option for adding witnesses to the document?
Yes, Diginotary provides an option to include witnesses if required by the document. - Can I schedule a notary session for a future date?
Yes, you can schedule notarization sessions in advance based on your convenience. - Do I need to pay for the service before uploading the document?
No, you can upload the document first and then pay when booking the notary session.
During the Notarization Session
- What should I expect during a remote notarization session?
You’ll join a video call with the notary, who will verify your identity and witness your electronic signature. - Do I need to show ID during the video call?
Yes, you’ll need to present a government-issued ID during the notarization session. - Can I communicate with the notary during the session?
Yes, you can speak with the notary via the secure video chat to ask questions or clarify concerns. - What happens if I lose connection during the session?
If you lose connection, you can rejoin the session. The platform also saves progress automatically. - How long does a typical notarization session take?
Sessions usually last between 10 to 20 minutes, depending on the complexity of the document. - Can I invite someone else to join the notarization session?
Yes, you can invite additional participants, such as witnesses or document signers. - What happens if the notary identifies an issue with the document?
The notary will advise you on corrections, and you can re-upload the document before completing the process. - Is the video call recorded?
Yes, most jurisdictions require the notarization session to be recorded for legal purposes. - What type of technology is used for video calls?
Diginotary uses secure, encrypted video conferencing tools to ensure privacy and security. - Can I notarize multiple documents in one session?
Yes, you can handle multiple documents during a single notarization session.
Legal and Compliance
- Is online notarization accepted in all states?
No, while many states allow remote notarization, some still require in-person notarization. Check your state laws for details. - Does the platform comply with state-specific notary laws?
Yes, Diginotary is designed to comply with local regulations in each jurisdiction where remote notarization is allowed. - Can I use Diginotary for notarizing legal documents internationally?
It depends on the country’s laws regarding remote notarization. Consult local regulations or legal counsel for clarity. - Are the notarized documents legally binding?
Yes, documents notarized via Diginotary are legally binding as long as they meet the requirements of your jurisdiction.
